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LibQUAL+, assesses satisfaction with collections, services, access and space. The results will help us to more effectively serve you. Please rate the quality of resources and service you expect and receive at the Portland State Library. It is the difference between your expectations and the service you recieve which tells us where we need to improve. To thank you for participating, the Library is offering several prizes, the winners to be randomly selected from participants completing the survey. You can enter the drawing by entering your e-mail address at the end of survey.