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PSU Librarian Amy Hofer Honored by Oregon's Statewide Digital Reference Service

Date: 10/18/2011
Reposted with permission from the Oregon Library Association's newsletter Hotline. Original: http://olahotline.wordpress.com/2011/10/17/october-15-2011-vol-17-no-18-people/ L-net, Oregon's Statewide Digital Reference Service, recognizes Amy Hofer at the Portland State University Branford P. Millar Library for her high quality digital reference work while staffing the service in July 2011. Amy’s transcript is online at http://www.oregonlibraries.net/notable. In this transcript, an Oregon State University patron asked for a list of all of the canneries in Oregon, Washington, and California that process apricots. The patron hoped to purchase apricot pits and resell them for use in cancer research. The patron was unfamiliar with OSU Libraries’ business databases, but Amy skillfully helped him navigate the best resources for the question. Amy did much more than just lead the patron to the databases: she guided him through the SIC and NAICS industry codes, customized his list to include the specific details needed and created an Excel spreadsheet of the data. At the beginning of the chat, the patron said he had just tried searching Google; near the end of the conversation, his reaction was “Oh wow, this is a really powerful website, I had no idea about it before this session”. Amy finished by giving the patron the email address of OSU’s Business Librarian for further consultation. The L-net Quality Team is impressed with everything Amy did – her friendly tone, reference skills, and the effort she made to provide the patron with the resources needed to completely answer the question. As an expression of our appreciation, Amy was presented with flowers and a certificate. Please join us in congratulating her!

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