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Interlibrary Loan & Document Delivery FAQ

Interlibrary Loan & Article Delivery Mission

To facilitate research for Portland State University faculty, staff and students by supporting educational and curricular needs.


Who is eligible to use Interlibrary Loan?

Current PSU students, faculty and staff members are eligible for Interlibrary Loan services.  

Current PSU students, faculty and staff members are eligible for Interlibrary Loan services. Distance students have additional services available to them.

What is Interlibrary Loan?

When the library does not own materials that you need, we will attempt to borrow them from another library. 

What is Article Delivery?

Article Delivery is the service of scanning and delivering an article that we own only in print and is not already available online.

What kinds of materials can be requested?

Interlibrary Loan & Article Delivery staff will gladly process requests that are for your educational, curricular, and scholarly research needs. We encourage you to borrow popular films, CDs, or books for leisure reading, from local public libraries. The Summit catalog is another option for these materials.

Is there a limit to the number of requests that can be submitted?

Faculty, staff, and graduate students: There is no set limit to the number of requests that can be submitted, however, the Library may not be able to process large numbers of transactions simultaneously from any one individual, depending upon the Library's staffing levels.

Undergraduate students: Undergraduate students are limited to 15 active simultaneous requests.  Some exceptions to this limit can be made upon departmental approval.

All users are limited to five active audiovisual media requests at one time.

How long do these services take?

Document delivery: 2-3 days
Article requested through Interlibrary loan: 3-5 days
Book requested through interlibrary loan: 10-14 days

Some items, such as rare or high demand materials, may take longer. 

Where are Interlibrary Loan items picked up?

Loans are held at the Circulation Desk, located on the first floor of the library, and can be picked up using your PSU ID or photo ID. Articles will typically be delivered electronically. If we are unable to supply an electronic copy, the physical copy will also be available for pick up at the Circulation Desk. 

Interlibrary Loan Charges & Fines:

Patrons may incur charges if items are lost or returned damaged or vandalized.

Lost/damaged item service charge: $35 (nonrefundable)
Lost/damaged item replacement cost: $75 or higher

How do I return materials borrowed via Interlibrary Loan?

Materials borrowed through PSU Interlibrary Loan & Article Delivery  should be returned to PSU Library. Please include all paper work that originally came with your item.

You also have the option of returning items through USPS or commercial couriers: 

Regular Mail OR Commercial Shipping Service:
PSU Library Interlibrary Loan
1875 SW Park Ave.
Portland, OR 97201

May I borrow music CDs?

You may borrow CDs from Summit or from your local public library. If you are a music major at Portland State, you may request CDs through Interlibrary Loan & Article Delivery . Please identify as a music major when you sign up for an Interlibrary Loan & Article Delivery  account.

May textbooks be requested through Interlibrary Loan?

We are unable to request textbooks through Interlibrary Loan & Article Delivery . Alternatives to requesting textbooks through Interlibrary Loan & Article Delivery  would be to check the Summit catalog or to request that the instructor make a copy available through Course Reserves.  For purchasing information, see our textbook savings web page:

If the Course Reserves copy is checked out, we will not be able to request it through ILL. Again, the Summit catalog is your best option for locating textbooks for longer check out periods. 

May dissertations be requested through Interlibrary Loan?

If the lending library will allow the dissertation to circulate, we will happily request it for you. 

May the same item be borrowed more than once?

Items that are required more than once should either be purchased by the patron or suggested for the PSU collection. If the item is not readily available for purchase and is required for research, an exception may be made.

A PSU owned book is checked out. Can it be borrowed through Interlibrary Loan?

Check Summit for an available copy. A hold may also be placed on the PSU owned copy at the Circulation Desk.

May Interlibrary Loan materials be renewed?

Most loans are eligible for renewals. A request may be submitted anytime up to the due date, which can be done by logging into your Interlibrary Loan & Article Delivery account. To request a renewal for materials which are overdue, please contact the Interlibrary Loan & Article Delivery staff.  

Items marked “no renewal” are not eligible for renewal.

For how long are Interlibrary Loan materials renewed?

As renewal periods are set by the lending library and not by PSU, there is no set period of time for a renewal. When a renewal request is submitted, the due date is automatically extended (generally seven days from the original due date). This is done to allow the lending library time to respond. Interlibrary Loan will send an e-mail detailing the status of the renewal once the lending library has responded.

How is contact information updated?

Log into your Interlibrary Loan & Article Delivery account, select the “Update Preferences” link located in the left column under “Your Account”, and edit the contact information.  You must also update your University profile in order for our system to retain your updated settings.

Who is authorized to pick up Interlibrary Loan materials?

In addition to the requesting patron, any person listed on the account may pick up Interlibrary Loan materials. Picture ID will be required. Authorized persons may be added or removed from an account by logging into Interlibrary Loan & Article Delivery , selecting the “Update Preferences” link located in the left column under “Your Account”, and changing the names in the box provided.

May items be borrowed from libraries in the Portland area?

Yes. Interlibrary Loan and Article delivery staff will request items from local libraries. PSU students, staff and faculty may also check out books through the Summit System. 

Are all Interlibrary Loan requests filled?

Interlibrary Loan & Article Delivery staff do our best to fulfill requests that you place. However, there is no guarantee that we will be able to obtain all materials requested.

Do you keep my request history?

Yes, we keep data until it is no longer needed to manage library services.  We protect your information from unauthorized disclosure. The request history benefits users who can review bibliographic information from previous requests.  Please refer to the Library privacy policy for further information.  Contact Interlibrary Loan & Article Delivery staff if you have concerns.

Is it possible to request archival materials?

If the owning library will lend the material, we will happily request it for you. 


Still have questions or trouble?

Contact Interlibrary Loan:
Hours:     Monday through Friday, 9am to 5pm
Location: Millar Library, Public Access Services
Phone:    Resource Sharing Supervisor, Turner Masland: 503-725-4122
             Interlibrary Loan Staff Member, Min Cedillo: 503-725-3879
Fax:       503-725-4527

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